Question: Where can I obtain more information on DPS shipments?
Answer: Please refer to www.move.mil for more information. 
 
Question: Do I have to be present at my residence on the day of pickup or delivery?
Answer: You or your designated agent must be available between 8am and 5pm for all scheduled pickup and delivery address on the days of your personal property is packed, loaded, picked up and delivered. Failure to be present at the pick-up or delivery address may result in you paying attempted pickup or delivery charges. Leaving a minor or non-designated person will not fulfill this requirement.
 
Question: What are some things I should not ship with my goods?
Answer: Do not ship small, extremely valuable items such as stocks, bonds, jewelry, coins, coin collections, or items of great sentimental value, such as picture albums. Pack them in hand-carry luggage.
 
Question: What information do I need to provide if I am shipping a motorcycle?
Answer: To ship a motorcycle, we will need a copy of the title or a release letter from the lender. Provide us also with the make, model and vehicle identification number of the motorcycle. Please make sure all the fuel is drained from the tank and the battery is disconnected.
 
If you have any additional questions please feel free to contact us at (800) 579-7709.